Refund policy

Return and Refund Policy

Last Updated: November 7, 2024

At shop.celnovte.com, we strive to provide high-quality products and exceptional service. Please review our return and refund policy before making a purchase:

1. Return Authorization

• All returns must be pre-authorized by us. Contact us within 30 calendar days of receiving your product to initiate a return.

2. Non-Returnable Items

• The following items are non-returnable:

• Unpacked products.

• Custom or cherished products.

• Temperature-controlled products.

3. Damaged or Defective Products

• Products damaged or defective upon receipt are eligible for return or exchange. The damage or defect must not result from mishandling or improper storage.

4. Short Delivery or Defects

• If your order is short or contains defective items, we may, at our discretion:

• Replace or repair the product.

• Refund the purchase price of undelivered items.

5. Condition of Returned Products

• Returned products must arrive in a resaleable condition.

6. Restocking Fee

• Returns not due to our error are subject to a 20% restocking fee.

7. Shipping Charges

• Shipping charges are non-refundable.

For further assistance, contact us at info@celnovte.com.