Terms and Conditions
Last updated: November 7, 2024
Welcome to shop.celnovte.com (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions.
1. Acceptance of Terms
By accessing our website and making a purchase, you agree to these Terms and Conditions in full. If you disagree with any part of these terms, you must not use our website.
2. Eligibility
You must be at least 18 years old or have reached the age of majority in your jurisdiction to make a purchase on our website.
3. Accounts
• Registration: You may need to create an account to access certain features. You must provide accurate and complete information.
• Security: You are responsible for maintaining the confidentiality of your account and password.
• Termination: We reserve the right to terminate accounts at our discretion.
4. Orders and Payment
• Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order.
• Pricing: All prices are listed in USD and are subject to change without notice.
• Payment Methods: We accept Visa, MasterCard, Discover, American Express, and ACH payments.
• Taxes: Applicable taxes will be added to the purchase price.
5. Shipping and Delivery
• Shipping Carrier: We ship all orders via UPS.
• Shipping Costs: Shipping costs depend on the package size and destination.
• Lead Times:
• For US In-Stock Items: 3-5 business days.
• For Non-US In-Stock Items: 2-3 weeks.
• Risk of Loss: All purchases are made pursuant to a shipment contract. Risk of loss passes to you upon delivery to the carrier.
6. Returns and Refunds
• Return Authorization: All product returns must be pre-authorized by us. To request a return, please contact us within thirty (30) calendar days of receiving the product.
• Non-Returnable Items: Unpacked products, custom products, cherished products, and temperature-controlled products are not eligible for return.
• Damaged or Defective Products: We will approve the return of any product that is damaged or defective upon receipt, provided that such damage or defect has not been caused by any failure on your part or the carrier’s part to handle or store the products using reasonable care or as indicated on the label.
• Short Delivery or Defects: In the case of short delivery or defects, our sole obligation shall be, at our discretion, to replace or repair any defective products or refund the purchase price of any undelivered products.
• Condition of Returned Products: For any product return authorized by us, the product must arrive at our facilities in a condition satisfactory for resale.
• Restocking Fee: Any return not due to our error is subject to a restocking fee of 20% of the sale price.
• Shipping Charges: No shipping charges will be credited by us.
7. Intellectual Property
All content on the website, including text, graphics, logos, images, and software, is the property of shop.celnovte.com or its content suppliers and is protected by intellectual property laws.
8. Prohibited Activities
You agree not to:
• Violate any laws or regulations.
• Infringe upon our intellectual property rights.
• Transmit any harmful code or viruses.
• Engage in any activity that could damage or interfere with the website’s operation.
9. Disclaimer of Warranties
Our website and products are provided “as is” without any warranties of any kind, either express or implied.
10. Limitation of Liability
In no event shall shop.celnovte.com be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or products.
11. Indemnification
You agree to indemnify and hold harmless shop.celnovte.com, its affiliates, and their respective officers, agents, and employees from any claim or demand arising out of your violation of these Terms and Conditions.
12. Governing Law
These Terms and Conditions are governed by the laws of Maryland, USA, without regard to its conflict of law principles.
13. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
• Email: info@celnovte.com
• Address: 9430 Key West Ave, Rockville, MD
15. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and shop.celnovte.com regarding your use of the website.